Support
The QCoherent support team is available to help you with issues involving the LP360 product family which includes:
- LP360 for ArcGIS™ - Basic Edition
- LP360 for ArcGIS™ - Standard Edition
- LP360 for ArcGIS™ - Advanced Edition
- LIDAR Server
We do not offer support on ArcGIS™ or any other ESRI products.
Business Hours and Contact Information
Normal support business hours are 7am—6pm CT.
To contact support: support@qcoherent.com
If support request is sent during business hours a QCoherent representative will get back to you within 4 hours, if received after hours response will be sent the following day. To speed response time please include the following information in your request:
- Contact information - please include e-mail address and phone number
- Company name
- Product name and version number
- Operating system
- ArcGIS Version
If your request includes problems pertaining to a specific error message, please include a screen shot of the error message.
System Requirements
LP360 operates within the ArcGIS environment and therefore both programs must operate with the same system requirements. Follow the appropriate link to find the system requirements needed for your system.
System Requirements for ArcGIS 10.0
System Requirements for ArcGIS 9.3
Training
QCoherent can provide individualized training for your company. We currently offer both on-site and web-based training sessions as well as our annual Training Event.
2012 Annual Training Event schedule TBA.